Shipping policy

Shipping Policy

Thank you for shopping with Luma Store.

Order Processing

Orders are typically processed within 1–3 business days after payment is received.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information where available.

Shipping Times

Estimated delivery times:

UAE: 7–14 business days
International: 7–21 business days

Please note that shipping times may vary depending on destination, customs processing, local courier services, and peak periods.

Shipping Costs

We currently offer free standard shipping on all orders.

Tracking

Tracking information will be provided once your order has been dispatched. Please allow a few days for tracking updates to appear after shipment.

Delays

While we do our best to ensure timely delivery, occasional delays may occur due to factors outside of our control, including customs, weather conditions, or courier disruptions.

Incorrect Addresses

Please ensure all shipping information is entered correctly at checkout. We are not responsible for orders shipped to incorrectly entered addresses.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us at lefchristian@outlook.com within 7 days of delivery or expected delivery date.