Returns & Refunds

We want you to love your order. If something isn’t right, we’re here to help.

Damaged or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us within 14 days of delivery at info@thelumastore.shop.

Please include:

• Your order number
• A short description of the issue
• Clear photos or videos of the item

Once reviewed, we’ll arrange either:

• A replacement item, or
• A full or partial refund where appropriate

Returns

Due to the nature of our products and international fulfilment process, we currently do not offer returns for:

• Change of mind
• Incorrect sizing or colour selection
• Delays caused by customs or local delivery carriers

Please check product details carefully before placing your order.

Refunds

Approved refunds will be processed back to your original payment method. Depending on your bank or payment provider, refunds may take several business days to appear in your account.

Shipping Times

We aim to process orders quickly and provide tracked delivery where available. Estimated shipping times are displayed at checkout and may vary depending on destination and local courier services.

Contact Us

For any questions regarding your order, please contact us at: info@thelumastore.shop